At this time, in order to keep our carbon footprint to a minimum, we are only fulfilling orders within the United Kingdom. Orders ship within 2-5 business days. All items are shipped via Royal Mail. Postage rates are as follows:
- £3.95 for all orders under £40
- Free for all orders over £40
Our mission is to keep as much waste out of landfill as possible. We aim to exclusively use packaging that is fully recyclable or biodegradable, including cardboard mailers and boxes, paper tape, and paper filling. We ask that you consider the environment and reuse our packaging where possible, and compost or recycle it if you find it's not reusable.
We are able to accept returns, so long as:
- We receive notice of your wish to return within 14 days of your receipt of the order
- The goods you wish to return have not been used and are in their original packaging
If you wish to return an item, please email firstname.lastname@example.org and provide the following:
- Your name and contact details
- The name of the item you wish to return
- Your order number
- Your reason for returning the item
The customer is responsible for return shipping unless the reason for return is that the item is defective. In the case of defective goods, we will refund the retail price and the cost of shipping both ways. Once we receive the returned item we will issue a refund as soon as possible.