Shipping

At this time, in order to keep our carbon footprint to a minimum, we are only fulfilling orders within the United Kingdom.  Orders ship within 2-5 business days.  All items are shipped via Royal Mail 48®.  We charge a flat pack and ship fee of £3.95 per order.

Our Packaging

Our mission is to keep as much waste out of landfill as possible.  We aim to exclusively use packaging that is fully recyclable or biodegradable, including cardboard mailers and boxes, paper tape, and paper filling.  We ask that you consider the environment and reuse our packaging where possible, and compost or recycle it if you find it's not reusable. 

Returns Policy

We are able to accept returns, so long as:

  • We receive notice of your wish to return within 14 days of your receipt of the order
  • The goods you wish to return have not been used and are in their original packaging

If you wish to return an item, please email hello@smallshop.co.uk and provide the following:

  • Your name and contact details
  • The name of the item you wish to return
  • Your order number
  • Your reason for returning the item

The customer is responsible for return shipping unless the reason for return is that the item is defective.  In the case of defective goods, we will refund the retail price and the cost of shipping both ways.  Once we receive the returned item we will issue a refund as soon as possible.